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    Help & FAQ

    How do I track my order?


    To view tracking information, you have to go to “My Account” on the top right corner after you’ve login, click on “Incomplete Orders” to find the order# that you wanting to track, then click on “Detail”. Toward the bottom of the detail page, you can click on “Delivery Information” on the bottom right corner to view carrier name and the PRO# for tracking.

    How do I cancel or remove item(s) from my order?


    To cancel or to remove item(s) from your purchase that is already paid, you will have to contact your sales representative or the sales office immediately. If the warehouse has not start on your order or still picking your order, then we can cancel your order or do a modification request to remove item(s) from your order. If it is too late to cancel or remove item(s) from your order, you may return any unwanted flat pack item(s) that in accordance with our returns policy. No assembled item(s) can be return or exchange. Please note that restocking fees may apply.

    How do I receive a shipment?


    Selected Vendors takes special care in preparing an order for shipping. Materials are strap down to pallets and then the entire order is plastic wrap. Damages can still occur during transportation that is out of our control. Please follow these steps when receiving an order.

    1. Do a walk around each pallet entirely. Carefully inspect any visible signs of possible physical damages. If there is none, then sign off on the driver’s proof of delivery. If there are damages, proceed to step 2.

    2. Take clear pictures of any damage sections.

    3. Make clear note of the damage item(s) on the driver’s proof of delivery (POD) paper.

    4. Start the claim process on your account for Selected Vendors.

    5. Contact your sales representative immediately.


    How do I file a damage claim?


    A claim will need to be done for the damage parts during shipping. Please login to our platform and follow the instructions below. Contact us if you have any questions.

    If the order is still in transit status, you will have to change the status to “Complete” in order to process a claim.

    1. Navigate to "Incomplete Orders." Locate the order and click on "Details" on the right side.

    2. Right below the shipping info there should be several links. Click on the one that says "Receive." This will change the status to "Complete Orders."

    3. Next step is to go to Complete Orders and click on "Management" for the order. Select "Claim" in the popup box.

    4. Next click on the box next to the item and type the reason for the claim. Pictures of the damage cabinets along with the driver’s proof of delivery with the damage note will need to be uploaded.

    5. Click on the “Submit” option.

    Once the claim has been submitted, a customer service agent will review and contact you if any further information is needed. Please allow 24-48 hrs. for claim processing.


    How do I return unwanted items?


    To submit return request for unwanted item(s), click on “My Account”, then click on “Complete Orders” to locate the order number which the return item(s) is from. Click on “Management” drop down, and click on “Return”. Once you click on “Return”, the full order list will show up. You may check the box(es) on the left side of the list to select the return item(s). If you are returning a fewer quantity than what you purchased, please be sure to change the quantity to what you will be returning before you click the submit button on the bottom of the page. You will also be required to upload a picture of the unopen box(es) if the return item(s) when you submit the return request. There is a 45 days return policy on return from the day of purchase. Please note that 20% restocking fees will apply.

    How do I submit a request for replacement parts?


    A claim will need to be done for the replacement parts. Please login to our platform and follow the instructions below. Contact us if you have any questions.

    If the order is still in transit status, you will have to change the status to “Complete” in order to process a claim.

    1. Navigate to "Incomplete Orders." Locate the order and click on "Details" on the right side.

    2. Right below the shipping info there should be several links. Click on the one that says "Receive." This will change the status to "Complete Orders."

    3. Next step is to go to Complete Orders and click on "Management" for the order. Select "Claim" in the popup box.

    4. Next click on the box next to the item and type the reason for the claim. Pictures of the part/s needing to be replaced will need to be uploaded.

    5. Click on the “Submit” option.

    Once the claim has been submitted, a customer service agent will review and contact you if any further information is needed.

    Please allow 24-48 hrs. for claim processing.


    How do I apply credit code(s)?


    To apply credit code, you will need to proceed your shopping cart to check out. Once you get to the page where you enter your payment method, the credit code box should be listed above the payment method. Since the credit code is generate by the system, it often contains upper cases, lower cases, and numbers. To avoid typo on the credit code when trying to use it, we recommend you to copy and paste the code from your inbox. Please make sure there is no space in the front or after the credit code. Once you click “apply”, it should show the credit amount, and you should see the reduced total amount. You may use more than one credit code per order; however, you will have to apply each credit code individually. It is important to apply the credit code(s) before you enter the credit card information for your balance.

    How do I apply coupon code for promotion (if any)?


    To apply coupon code when Selected Vendors is running a promotion, you will have to apply the coupon code in the coupon code box located below the shipping method area. You must click “apply” for the coupon code to reflect on your order.

    How do I pay for an additional bill that is associated with my order that I already purchased?


    To pay for an additional bill that is associated with an order that you already placed, you can click on “My Account”, then click on “Incomplete Orders” to locate that additional bill, then click on “Pay”. It should direct you to the payment method page. Additional bill can happen when customer forget to select assembly for the order, when customer forget to select additional shipping/delivery options, etc.

    How do I view photos of my shipping order?


    To view photo(s) of your shipping order that is scheduled by us, you have to go to “My Account” on the top right corner after you’ve login, click on “Incomplete Orders” to look for the order that you will like to view photo(s) of the shipment, then click on “Detail”. Toward the bottom of the detail page, you can click on “View Photo” on the bottom right corner to view all available photo(s) of that shipment. If that is an older order that has been shipped for more than 7 days, you will have to click on “Complete Orders” to locate that order.

    How do I find my saved quote(s) or invoice(s) of my purchase(s)?


    To locate your quote(s), click on “My Account” on the top right corner once you’re login, and then click on “Quotes” to view all the saved quote(s) for your account. To locate your invoice(s), click on “My Account” on the top right corner once you’re login, and then click on “Complete Orders” if the order has been picked up or received, and click on “Incomplete Orders” if the order is new and has not been pick up or ship out yet.

    How do I find my order if I got disconnected during the check-out process?


    If you ever get disconnected during the settlement page where you enter shipping info, you shouldn’t have to worry about having to re-type the order. Your order should remain in your shopping cart when you log back in to your account.

    If you get disconnected during the payment page, you shouldn’t have to worry about having to re-type the order either. You can go to “My Account”, click on “Incomplete Orders” to locate the order that hasn’t been paid yet due to the disconnection, and click on “Pay” to finish up with the check-out process.


    What forms of payment does Selected Vendors accept?


    Selected Vendors gladly accept Visa, Master, Discover, American Express, and E-check. Please note that E-check will take 10 business days to clear with the merchant service. Order(s) that is paid by E-check will not be assembled or released until the payment is cleared.